FAQ's
Our Frequently Asked Questions (FAQ) section is designed to swiftly address the most common inquiries related to a specific topic, product, service, or organization. This curated collection of questions and answers aims to deliver immediate solutions, enhancing your understanding and experience efficiently.
Products
- What are dietary supplements?
Dietary supplements are the products that contain one or more dietary ingredients, such as vitamins, minerals, herbs, amino acids, enzymes or other substances, intended to supplement one’s diet. They come in various forms, including pills, capsules, powders, and liquids. People often use supplements to ensure they get specific nutrients or to support their overall health and well-being. - How do I choose the right supplement for my needs?
Selecting the right supplements for your individual health goals can be a complex process and it’s essential to make informed decisions. Consult a healthcare professional for personalised recommendations - Are your supplements high-quality?
Yes, our supplements are sourced from reputable manufacturers and undergo rigorous quality testing to ensure safety and efficacy. - Can I take multiple supplements together?
It’s generally safe to take supplements, but be aware of potential nutrient interactions. Consult a healthcare provider for guidance. - Why should I take supplements?
Supplements can help fill nutrient gaps in your diet, support specific health goals, or address nutritional deficiencies. - Are supplements suitable for children and pregnant women?
The suitability of supplements for specific groups like children and pregnant women varies. Consult a healthcare provider for guidance in such a case. - How long does it take to see results from taking supplements?
The time it takes to see effects can vary widely based on the supplement and individual factors. Some supplements may provide immediate effects, while others may take longer to notice changes.
Special Offers
8. Do you offer any discounts or promotions?
Check our Sale (ZeroWaste) section for more information on current discounts, promotions, or loyalty programs.
Return/ refund
9. What is your return or refund policy?
Our return and refund policy allows you to return products within 60 days of purchase for a full refund if you are not satisfied with, unless you have experienced an allergic reaction to the product.
All returned products should be intact and within its original packaging and then sent to our warehouse in the Oude Meer (The Netherlands).
Please refer to our Returns and Refunds page for detailed information.
Shipping
10. What are the shipping costs and duration?
If you have any questions about shipping and delivery, we recommend you to refer to the Shipping and Delivery page to have detailed information on shipping options, delivery times and associated fees.
11. Do you offer international shipping?
Yes, we provide international worldwide shipping to almost all countries. Shipping rates and delivery times vary per destination. Please refer to the Shipping and Delivery page for more detailed information.
12. Can I track my order?
Once your order is shipped, you will receive a tracking number and instructions on how to track your shipment.
Payment
13. What payment methods do you accept?
We accept various international payment methods, including credit/debit cards, PayPal, iDeal and more. You can find the full list during the checkout process.
Subscription
14. What is the advantage of a subscription?
By opting for our subscription service, you enjoy a 10% discount on the total price of the selected products. This not only saves you money but also ensures a hassle-free and regular supply of your favourite items.
15. Can I edit and change the dates of my subscription?
Yes you can move the date of your subscription to suit your own needs. Please email your subscription change to info@supplementhub.com and our Customer Care team will take care of it.
16. Can I cancel my subscription anytime?
Yes, you have the flexibility to cancel your subscription at any time without any additional charges after the second charge. We believe in offering you complete control and convenience, so you can modify or cancel your subscription whenever it suits you. Please email your cancellation to info@supplementhub.com and our Customer Care team will take care of it.
About Supplement Hub
17. Why can I trust you with my order?
Originally founded in the UK back in 2007, as a company we have served our clients since then as a trusted nutritional partner and supplement webshop. As a company we are proud to be licensed as B-Corp and additionally hold the Planet Mark certification to demonstrate our way of work.
18. Where’s your company located?
Our company’s head office is near Amsterdam, The Netherlands (Watergang to be exact), with our main warehouse located in Oude Meer (near Schiphol Airport). We also have a regional office in Taipei. For more information please refer to our About Us page .
19. Do you offer customer support?
You can reach our customer support team through the Contact Us page, where you'll find contact information and a form to submit your inquiries.
20. Can I find educational resources or articles on your website about supplements and health?
Yes, our blog section contains informative articles, guides, and resources related to supplements, nutrition, and overall health.
Any other questions?
If you couldn't find your answer, our customer service team is happy to help you out! Please send an email to info@supplementhub.com.